Postúlate en Kit Empleo: kitempleo.cl/empleo/1djgyy

CUSTOMER EXPERIENCE ANALYST
- Do you dream of an exciting Sales role where your work will have a real impact on people’s futures?
- EF Language Abroad is looking for a strategical, entrepreneurial, and sales drivenCustomer Experience Analyst_ _taking the program to the next level
- Your main responsibilities are:
- Payment Processing:
- Collect payments from customers and ensure accuracy and timeliness.
- Assist customers with various payment methods and address any payment-related concerns or issues.
- Next Steps and Pre-Departure Information:
- Communicate with customers to provide detailed information about the next steps after purchasing a language course.
- Ensure customers have a clear understanding of the pre-departure process, including necessary preparations and timelines.
- Visa Processes:
- Collaborate with customers to gather required visa documents and information.
- Confirmation of Travel:
- Coordinate with customers to confirm travel arrangements, including flights, accommodation, and airport transfers.




- Ensure all necessary travel documents are provided to customers in a timely manner.
- Address any concerns or changes in travel plans, such as rescheduling or cancellations.
- Communication with Schools Abroad:
- Establish and maintain regular communication channels with our schools abroad.
- Crisis Management:
- Act as a point of contact for customers during emergency situations or unexpected situations.
- Collaborate with relevant parties to ensure the safety and well-being of our students abroad.
- Provide timely updates and guidance to customers in crisis situations.
- Customer Satisfaction Delivery:
- Proactively follow up with customers to ensure their satisfaction with the entire post-sales process.
- Address any concerns or complaints promptly and effectively, striving for resolution and customer retention.
- Continuously seek feedback from customers to identify areas for improvement and enhance the overall customer experience.
- Requirements

Postúlate en Kit Empleo: kitempleo.cl/empleo/1djgyy

📌 Customer Experience Analyst (Santiago)
🏢 Ef Education First
📍 Santiago