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The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, integral, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.

More about Pepperstone

We understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

“We are a 2023 Circle Back Initiative Employer - we respond to every applicant”.
- Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity._

Li-Hybrid

The Role

As our Client Experience Officer,



your key responsibilities include, but not limited to:
- Monitoring and promptly responding to the primary client services inbox and other channels to ensure accurate and timely client responses.
- Recording and organizing client issues and requests to offer actionable insights to management.
- Keeping our Website Support Page and Knowledge Base current and relevant.
- Enhancing and refining client communication channels and methods.
- Elevating Conversion and Retention ratios for clients engaging with the Client Services team.

Requirements:
About you
- Proficiency in Spanish is a must-have and in any of these languages: English, Italian, or Arabic.
- Proven experience in a similar role, showcasing expertise and familiarity with the responsibilities involved.
- Strong dedication to customer satisfaction, possessing the ability to connect with and comprehend the needs of our clients, coupled wit

Postúlate en Kit Empleo: kitempleo.cl/empleo/1djpqh

📌 Client Experience Officer (Santiago)
🏢 Pepperstone
📍 Santiago