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Clinical Operations Manager - Experience as a CTM or People Manager is required - Chile Home Based

Location: Las Condes, RM, Chile | Job ID:25108558

Job Responsibilities

- Line management of Clinical Operations staff, responsibilities including interviewing and selection, termination, professional development, performance appraisals, and employee counselling. May be involved in assignment of project work and will review workloads for all direct reports. Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
- Review workload for all staff in reporting chain, participate in managing the resource availability for the assigned staff, providing support that projects are suitably resourced and staffing needs are identified in a timely fashion.
- Provide expert operational oversight and guidance to support prioritization of activities, review and monitor the work performed, metric compliance, and development of contingency plans, among others.
- Assist in recruiting new staff, including participation in interview process and new hire onboarding. Proactively work to ensure staff retention and turnover rates remain within expected levels.
- Ensure quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCP. Ensure all staff follow required training and complete required documentation. Provide regular updates to management accordingly.
- Work closely within appropriate business unit/region to ensure staff performance on studies and correct deficiencies as identified by staff, customers, and auditors. Able to contribute to BU level process improvements. May provide business development support.




- May conduct several types of sign off and assessment visits to ensure Clinical Operations on‑site performance. Develop and oversee training plans to address performance deficiencies. Ensure staff adhere to training guidelines, training records maintenance, and individual and corporate training needs are identified and addressed.
- Organize and chair clinical staff meetings at regular intervals. Manage issues and provide follow up for action items requiring resolution.
- Facilitate and support project and team/country reviews with Clinical Operations staff, focusing on budget, schedule, and risk analysis. Use department systems, reports, and dashboards to identify performance issues, process gaps and monitor overall performance progress in line with departmental goals and metric targets. Oversee all quality control efforts of assigned teams.

Qualifications

- Bachelor’s degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity or equivalent combination of education, training and experience is required.
- Extensive knowledge of GCP/ICH guidelines and other applicable regulatory requirements.
- Excellent communication, presentation, interpersonal, and change management skills,



both written and spoken, with an ability to inform, influence, convince, and persuade.
- Strong time management, technical and organizational skills. Ability to work independently and within a team environment.
- Knowledge of basic financial concepts as related to forecasting and budgeting. Understands project budgets.
- Must demonstrate good computer skills and be able to embrace modern technologies.
- Ability to travel as necessary (up to 25%).

Equal Employment Opportunity Statement

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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📌 Clinical Operations Manager - Experience as a CTM or People Manager is required - Chile Home Based (Santiago)
🏢 Syneos Health
📍 Santiago