Postúlate en Kit Empleo: kitempleo.cl/empleo/1djw0h

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

- Oversee daily operations, ensuring agent productivity and adherence to schedules
- Work with agents to provide real-time support and constructive feedback on performance
- Lead team meetings to share updates and reinforce training objectives
- Address escalated customer issues and manage emergency ticket handling when required
- Monitor customer interactions to maintain compliance with quality standards
- Track performance metrics, such as response and resolution times, to ensure efficiency
- Collaborate with other teams on projects aimed at improving support operations
- Manage project timelines, deliverables, and outcomes to support organizational goals
- Provide regular updates to senior management on support operations and project progress

Experience you’ll need to bring:





- Proven experience in a leadership role within the gambling industry or in customer support department
- Strong leadership and team management skills
- Proficiency in customer support tools and technologyAnalytical skills for data-driven strategic planning
- Knowledge of industry regulations and best practices
- Advanced level of English (written and spoken)

It's a perfect match if you have those personal features:

- Strong organizational and prioritization skills to meet deadlines
- Excellent communication and interpersonal abilities
- Ability to work effectively in a fast-paced environment and handle pressure
- A collaborative mindset with excellent team-player abilities
- Proactive problem-solving skills to address complex issues promptly

Our clients offer competitive benefits to support your professional and personal growth, including:

- Health & Wellness Focus
- General Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment

Apply, and let your growth journey begin.

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1djw0h

📌 Customer Service Supervisor (Santiago)
🏢 Growe Talents
📍 Santiago