Postúlate en Kit Empleo: kitempleo.cl/empleo/1dk2yv

Job Description Summary: All activities providing the necessary support on pre
- and post-contractual administration & management, Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Roles and Responsibilities
- Responsible for the profitability and customer satisfaction for assigned contracts - Provide both service agreement,



and time and material program management - Assist in sales campaigns for new contracts and proposals - Assure timely resolution of customer issues and customer satisfaction for assigned contracts - Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams - Function as liaison between internal organizations and customers for assigned contracts
- Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dk2yv

📌 Lead Services Specialist 2 (Santiago)
🏢 Gas Power Americas
📍 Santiago