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RESPONSIBILITIES

- Design, scope, implement, and enhance the systems and programs our teams use.
- Respond to requests from users intelligently and empathetically. Requests may include: managing our identity platform, MDM, WiFi, Google Workspace, Slack, Zoom, Atlassian Cloud, macOS, mobile devices, printing, equipment requests, endpoint protection, information security, and others.
- Manage hardware procurement, setup, and deployment.
- Manage hardware inventory.
- Manage software license and subscription allocations.
- Confidently troubleshoot macOS issues.
- Works closely with the Service Desk team to ensure the helpdesk is running smoothly.
- Assist the People Ops team with onboarding/offboarding, and office/remote-office logistics as needed.
- Produce and edit documentation for the IT team as well as user-facing guides to assist staff in orientation and everyday tasks in both English and Spanish.
- Develop, evaluate, test and integrate new vendors and/or technologies.
- Analyze business problems and requirements to plan and implement solutions.

REQUIREMENTS





- Fluent in both English and Spanish for verbal and written communication.
- Excellent interpersonal skills with a customer-service oriented approach to their role.
- Strong team player with the desire to learn, mentor, and share knowledge/expertise.
- Willingness and confidence to learn on the fly.
- Outstanding troubleshooting skills.
- An ability to connect and communicate effectively with employees, clients and vendors.
- A person who brings positive energy and an openness to everything they do.
- Self-starter with the ability to prioritize effectively in a small team.
- The resilience to work in a adaptable, start-up environment.
- Technically well-rounded to be able to step in wherever needed.
- Experience with Mac OS environments is highly preferred.

BENEFITS

- Generous paid time off – take the time you need to be balanced and energized.
- A growing company means many opportunities for advancement – we like to promote from within!
- Competitive benefits plan.

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Postúlate en Kit Empleo: kitempleo.cl/empleo/1dkrl1

📌 IT Analyst (Santiago)
🏢 Apply Digital
📍 Santiago