Postúlate en Kit Empleo: kitempleo.cl/empleo/1dome1

Work Flexibility: Hybrid

Qué harÃ:
- Technical Support & Field Service:Perform on-site installations, preventive maintenance, troubleshooting, repairs, and upgrades for Stryker products, with focus on MAKO, AIRO, Q-Guidance, and support for Endoscopy, Instruments, and Medical devices.
- Service Documentation & Systems:Accurately register all services performed in ERP/CRM systems (JDE/Salesforce) to maintain equipment history, ensure traceability, and manage depot logistics.
- Inventory & Tools Management:Monitor and control field inventory, spare parts, tools, technical documentation, and ensure device history is always up to date.
- Customer Satisfaction & SLA Compliance:Respond promptly to customer requests, ensuring service levels, uptime, and contractual obligations (SLAs, warranties, preventive maintenance) are consistently met or exceeded.
- Internal Collaboration:Provide technical support to internal teams such as Sales, Marketing, RAQA, and Operations, including training, troubleshooting assistance, demo equipment handling,



and surgery support when needed.
- Installations & Project Management:Lead or assist in equipment installations, validate site requirements, coordinate with third-party vendors (3PV), and ensure proper handling and setup of materials.
- Training & 3PV Oversight:Provide technical training to colleagues, sales reps, and third-party vendors; oversee 3PV performance, ensuring compliance with legal, quality, and performance standards.

Qué necesita:
- Bachelor's degree in M echanical, Electronic s or Biomedical Engineer. Â
- Strong knowledge of Electronics or Mechanics. Â
- Medium level of understanding of machine software interactions and robotics. Â
- Experience working with ERP s/CRM s ( i.e. SAP/JDE/QAD/Sales Force). Â
- 3+ years of proven experience in medical devices in the field. Â
- Advanced English Level. Â

Travel Percentage: 30%

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dome1

📌 Field Service Engineer Specialist (Santiago)
🏢 Stryker
📍 Santiago