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This could be the Opportunity of Your Life
Signant Health is a integral evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.
Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.
Are you ready to take on a key role in our team?
Successful knowledge managers share one essential trait. They are always highly visible. Knowledge managers are ambassadors for leveraging knowledge in the department. In this role, they must always remain approachable for their co-workers and also reach out and connect with people as needed. Knowledge managers can function as supervisors of the editors who are tasked with processing knowledge while also managing the accompanying processes.
Or they can be very hands-on and get involved in the editorial work themselves. In both cases,



perseverance is a core competence for successful knowledge managers.
What You’ll Do:
- Maintain up-to-date Knowledge and Configuration item information from Study Launch to Study Closure; Respond to requests from both internal and external customers quickly, efficiently and accurately;
- Review Knowledge gaps. Assess process efficiency from tickets, escalations, feedback and calls longer than the normal time of execution;
- Analyze requests for information, assess the process framework and execution;
- Facilitate communication between Tier 2 and other Signant Health Departments by creating workshops, meetings discussing reoccurring issues or possible improvement areas - with the objective to strengthen connection and aid information exchange;
- Assist Project team in transferring knowledge to helpdesk - ensuring standards are maintained;
- Responsible for Knowledge Request queue, Knowledge Reports, Knowledge Management Evaluation and other Knowledge It

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📌 Knowledge Manager (Santiago)
🏢 Signant Health
📍 Santiago