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Bring out your best

Purpose and Objectives

SAP Preferred Success is part of SAP’s Success Experience Advanced layer offering. Preferred Success provides a proactive partnership for the lifetime of the customers cloud contract that maximizes business value by providing customers with expertise and collaboration tools that support and empower their goals via outcome-based services.

The SAP Preferred Success Team support both SAP Preferred Success customers and their SAP CSPs alike by providing SAP Preferred Success exclusive 1:1 and 1: N offerings.

The SAP Preferred Success mission is to

- Engage with our customers and CSP’s to deliver the value of the SAP Preferred Success program with prescriptive guidance on solution usage and adoption topics.
- Empower internal and external customers alike to consume our offerings based on the outcomes they are looking to accomplish.

Role Description





A Service Coordinator is a highly organized and detail-oriented professional responsible for scoping and triaging all SAP Preferred Success service requests and routing those assignments to the right Delivery Specialists. This role requires a deep understanding of the Preferred Success service portfolio and sufficient product knowledge to collaborate closely with the CSP, understand customer needs and determine the best options to address their requirements. The Service Coordinator must be able to engage with managers from different teams to ensure resources are assigned on time, services are delivered as expected through to completion, and customer satisfaction feedback is requested.

Key Responsibilities & Tasks

- Review, manage, and process new Preferred Success service requests daily to ensure they meet the criteria for a valid service request, confirming that the scope falls under what can be covered by Preferred Success and aligns with the services requested.
- Assign and, when necessary, reassign service requests to adoption service center members based on the nature of t

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📌 Isbn SAP Preferred Success Service Coordinator (Santiago)
🏢 Sap
📍 Santiago