Postúlate en Kit Empleo: kitempleo.cl/empleo/1dptuv

Overview

Empresa confidencial is currently looking for a Desktop Support Engineer to join our growing company. Empresa confidencial provides integral network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. Empresa confidencial is a US Cisco Integral Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

Position: Desktop Support Engineer

- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.




- May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
- Familiar with a variety of the fields’ concepts, practices, and procedures.
- Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of complicated tasks.
- Typically reports to a project leader or manager.
- A wide degree of creativity and latitude is expected.
- Fields incoming help requests from end users via both telephone and work orders in a courteous manner.
- Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Builds rapport and elicits problem details from help desk customers.
- Prioritizes and schedules problems.
- Escalates problems (when required) to the appropriately experienced technician.
- Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and

#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.cl/empleo/1dptuv

📌 Desktop Support Engineer (Santiago)
🏢 Empresa reconocida
📍 Santiago