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Company Overview

We are ServiceRocket, a general tech‑enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of growth and we are committed to the development of everyone in our organization.

Why ServiceRocket is the place for you

- 20+ year tech services expert with many solutions and partnerships with industry giants.
- We have a collaborative mindset, supportive culture, and a 4.7 rating on Glassdoor.
- We are recognized for innovation, impact, and customer support, earning the Atlassian Partner of the Year 2024‑2025 for Co‑Selling Excellence.

Responsibilities

- Communicate efficiently and effectively with customers.
- Own customer communications and issues from initial contact until resolution.
- Resolve technical problems on a daily basis while ensuring a great customer experience.
- Synthesize customer feedback and offer informed opinions to the development team.
- Resolve issues raised within SLA and prevent future problems.
- Learn, document, and share knowledge with others.

Qualifications

- Currently pursuing a degree in Information Technology, Computer Science, or a similar field.




- Strong data analysis, critical thinking, and problem‑solving skills.
- Outstanding communication skills in English; certification not required.

Leaders

Director of Operations: Gon, who guides our operations. Manager: Renzo, who will support you in serving customers.

Perks

- Share the fruit program; profit sharing when the company grows.
- Stock options.
- Health insurance for you and your family.
- Retirement plan/funds savings with options by location.
- Career pathways program for horizontal, vertical, or other growth.
- Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
- Generous PTO plus cultural heritage and community day.

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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📌 Intern, Customer Support Engineer (Santiago)
🏢 Servicerocket
📍 Santiago