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Responsibilities

- Exceed CSG Success Cloud growth and bookings targets, while ensuring organizational health and customer satisfaction goals as a territory leader
- Deeply understand each customer’s business context—motivations, industry dynamics, strategic goals, and critical KPIs—to co-design initiatives that deliver measurable outcomes, not just services delivery
- Lead with an outcomes‑based selling approach, structuring engagements around value realization milestones and platform adoption metrics
- Engage C‑Level executives using a consultative, insight‑led approach that positions Salesforce as a long‑term transformation partner—not a vendor
- Build compelling, customer‑specific business cases that connect proposed initiatives to concrete KPI impact (revenue, efficiency, time‑to‑value, adoption), ensuring every investment is justified by expected business outcomes
- Develop and manage a territory plan and personalized account plan for each customer, aligned with their business goals; forecast accurately and timely, build pipeline, and progress opportunities to deliver YOY revenue growth
- Orchestrate internal stakeholders—License Sales, Delivery, Alliances, and Partner organizations—to ensure a seamless and unified customer experience throughout the engagement lifecycle
- Be a recognized model for cross‑functional collaboration, strategic leadership, and consistent business results
- Leverage AI tools daily to research customer industries, generate executive briefings, draft business cases, summarize account activity, and surface relevant insights before customer interactions
- Apply AI to accelerate territory and account planning—including market segmentation, white‑space analysis, and next‑best‑action guidance
- As an Account Partner Director, you:




- Are internally and externally recognized as a business contributor and trusted transformation advisor, with strong industry and domain credibility
- Demonstrate a high level of knowledge of emerging business trends, outcomes‑based services models, AI‑driven transformation, and Salesforce platform direction
- Translate complex customer environments into actionable success roadmaps, balancing short‑term wins with long‑term platform adoption
- Work on complex, multi‑stakeholder initiatives that require both business acumen and industry knowledge to navigate successfully
- Act as an advisor on high‑impact customer decisions, exercising discretion and judgment to align Salesforce solutions with the customer’s strategic agenda
- Lead and influence cross‑functional teams—internally and externally—and actively mentor peers and junior team members
- Integrate AI into your daily workflow—using generative and predictive AI tools to prepare for meetings, personalize outreach, create follow‑up summaries, and identify growth opportunities across your territory
- Champion AI adoption with customers, showcasing how Salesforce’s AI capabilities (Agentforce, Einstein, Data Cloud) can accelerate their transformation goals

Basic Qualifications & Skills

- 8+ years of consultative sales experience with a consistent track record of exceeding quota
- Of which,



5+ years experience selling and/or delivering professional services for a strategic consulting firm, large‑scale system integrator, or technology company
- Proven ability to read customer business environments deeply—identifying unstated needs, KPI gaps, and transformation opportunities—and translate them into high‑impact service engagements
- Track record of selling and positioning outcomes‑based services models, with demonstrated ability to connect services investment to measurable business value
- Experience developing and maintaining C‑level relationships where you are recognized as a trusted advisor and strategic partner, not just a sales contact
- Experience growing accounts with large and complex pursuits ($M+), including multi‑year transformation programs
- Strong orchestration skills—ability to align internal teams (Sales, Delivery, Alliances, Partners) and external stakeholders around a common customer success agenda
- Highly collaborative and effective in complex, matrixed environments
- Ability to thrive in a fast‑paced, evolving environment where the services consumption model is actively transforming
- Demonstrated fluency in AI tools for daily productivity—including generative AI assistants, CRM AI features, and AI‑powered research and content creation platforms

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Employment decisions are based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications.

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📌 Account Partner Director (Santiago)
🏢 126 Salesforce Chile
📍 Santiago