JobsCompaniesBlogPricing Search jobs ContactSign inSign up ← Back to all jobs Search Keywords Category Country City Work Mode Seniority Level Head of Operations & Customer Experience Cabify Operations, PM & Business Systems Santiago Chile Onsite Lead Permanent Jul 22, 2026 Apply on Company Website → Core Responsibilities Lead the planning and optimization of operations aligned with business objectives. Ensure a superior experience for riders, drivers, fleets, and corporate clients. Direct the strategy and execution of Customer Support, guaranteeing high service levels and retention.

Drive the use of data, automation, and artificial intelligence to enhance efficiency and service quality.

Requirements Bachelor's degree in Engineering, Business Administration, or related fields. 8+ years of experience in Operations and/or Customer Experience, preferably in marketplaces, on-demand platforms, e-commerce, or hypergrowth environments. Proven track record in building and optimizing high-impact operational processes.

Experience leading large, multidisciplinary teams. Additional Information Experience Level Executive Employment Type permanent Work Mode On-site Similar Jobs Senior B2B PPC Specialist Sagan Recruitment DTC Media Buyer (Meta) Sagan Recruitment Land Development Project Manager Sagan Recruitment Company About

Blog





Careers For Job Seekers Browse Jobs

Browse Companies

Job Search Tips For Employers Post a Job

Pricing

Employer Resources Legal Terms of Service

Privacy Policy

Refund Policy Monthly newsletter LATAM hiring trends, top companies, and career tips — once a month, no spam. Jobs by Country Jobs in Argentina

Jobs in Brazil

Jobs in Chile

Jobs in Colombia

Jobs in Costa Rica

Jobs in Dominican Republic

Jobs in Ecuador

Jobs in Guatemala

Jobs in Jamaica

Jobs in Mexico

Jobs in Nicaragua

Jobs in Panama

Jobs in Peru

Jobs in Uruguay

Jobs in Venezuela Jobs by Category Software Engineering

DevOps & Infrastructure

Hardware & Embedded

Cybersecurity

Data Science & AI

Data & Analytics

Product Management

Design

Sales & Business Development

Marketing, Content & Growth

Customer Success & Support

Operations, PM & Business Systems

Supply Chain & Logistics

HR, Recruiting & Training

Administrative & Office Support

Finance

Legal & Compliance

Travel & Tourism © 2026 LatoJobs. All rights reserved. We use cookies to improve your experience We always use essential cookies for site functionality. With your consent, we also use analytics cookies to improve the platform. Read our Privacy Policy

📌 Head of Operations & Customer Experience (Santiago)
🏢 Lato Jobs
📍 Santiago