As a Customer Success Manager within the Scaled team, you will play a pivotal role in driving customer adoption, retention, and growth.

You will act as a trusted advisor to a large breadth of customers, ensuring they maximize the value of the client´s platform. By building strong relationships and understanding customer needs, you will help them achieve their business goals through product adoption while also identifying opportunities for expansion of add-on products and upselling of license count.

This role requires a proactive, strategic mindset, a passion for customer success, and the ability to collaborate across teams to deliver exceptional results.

You will also contribute to Client's mission of creating a world where businesses can respond to critical events in real-time.

Required Expertise / Skills
- 3+ years of experience in account management, customer success, sales, or a related role in a SaaS or technology company.
- The roles will have an emphasis on expansion and account management, with a preference for candidates with sales backgrounds who can help close deals.




- Proven track record of managing customer relationships and/or identifying opportunities within a book of business
- Strong communication and interpersonal skills, with the ability to build trust and rapport with customers at all levels, including executives.
- Analytical mindset with the ability to understand customer data and translate it into actionable insights.
- Experience with CRM tools (e.g., Salesforce) and customer success platforms
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong negotiation and conflict resolution skills.

Desirable Skills
- Familiarity with incident management, DevOps, or IT operations.
- Knowledge of Client's platform or similar tools (e.g., Tableau and Outreach)
- Strong problem-solving skills and a proactive approach to addressing customer challenges.
- Experience with value-based selling and success plann

📌 Customer Success Manager (Santiago)
🏢 Variacode
📍 Santiago