We are looking for a Help Desk Technician - Metropolitan Region.

Responsibilities

- Attend and register tickets (email/phone/portal) and follow up until closing.
- Support for users on Windows/Microsoft 3 6 5 (Outlook, Teams, OneDrive, Basic SharePoint).
- Diagnosis and resolution of typical N1 incidents (access, passwords, printers, connectivity, software).
- Remote and on-site support as needed.
- Escalate cases to N 2/N 3 with clear documentation (steps, evidence, impact).
- Maintain basic inventory, procedures.
- Comply with SLAs, good security practices and customer service.

Requirements

- 1+ year (or solid practice) in IT support/help desk.
- Knowledge of Windows 1 0/11, basic hardware, basic networks (IP, DNS, Wi-Fi).




- Handling Microsoft 3 6 5 at user level and basic support.
- Good communication, order, and service orientation skills.

Desirable

- Experience with ticketing (Zendesk/Freshservice/Jira/GLPI/OTRS or other).
- Experience with Active Directory / Azure AD (additions, decommissions, resets, groups).
- Basic knowledge of cybersecurity (MFA, phishing, good cybersecurity practices).
- Certifications or courses (ITIL Foundation, MS-9 0 0, CompTIA A+).
- Conversational English (B1 or higher desirable).

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📌 We are looking for a Help Desk Technician (Santiago)
🏢 SERVICIOS Y ASESORIAS TECNOLOGICOS NETSUS
📍 Santiago