In this role, you will be responsible to oversee the strategic planning, security & compliance, management of Information Technology solutions relevant IT operational activities for managing day-to-day operations for our client. Ensuring the availability and reliability of Hosting systems and network in the cloud and Infrastructure space. Implementing new technologies and processes to improve efficiency and productivity.

Roles and Responsibilities:

- Lead a local team of operations managers / domain leads for cloud and Infrastructure operations, work with the global team to align processes and procedures.
- Cloud and Infrastructure support, systems, device and license implementation and management.
- Key stakeholder management to understand requirements and propose solutions.
- Manage escalations where necessary ensuring expectations are managed and met.
- Management of external service providers to ensure performance and suitability.
- Support teams to ensure all support requests and infrastructure incidents are completed in a timely manner. Drive RCA and customer satisfaction
- Daily management and maintenance of Backup and Continuity systems.
- Ensure fulfilling of Demands from clients.
- Monthly reporting to relevant stakeholders.
- Drive change and release management activities.




- Support standards, business continuity, and disaster recovery.
- Provide input to strategy setting and decision-making processes.
- Years of experience: 15 +
- Experience working in General Delivery Model.
- Solid knowledge of the IT Service Management framework, practices, and process experience in Information Technology.
- Service Delivery tasks like, reporting, customer relationship, SLA management etc.
- Strong leadership skills.
- Ability to effectively communicate with employees and customers.
- Strong organization skills and results oriented.
- Understanding of policy, planning, and strategy.
- Experience managing a Service Support team.
- Ability to create implement and Service Operation processes and procedures.
- Stakeholder management skills including ability to build strong & effective customer relationships.

Preferred:

- Proven ability to work collaboratively in multivendor environment.
- Capability to work with people in different time zones.
- Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.
- Excellent written and verbal communication skills.

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📌 CIS Talent & Delivery Network (Santiago)
🏢 Confidential
📍 Santiago