Are you passionate about solving problems and making technology work for people? Do you thrive in a fast-paced environment where two days are not the same? We’re looking for a bilingual Help Desk Engineer to join our growing team and be the first source of support for our US-based clients.

As a Level 1 IT Specialist, you’ll play a key role in helping businesses run smoothly by addressing technical issues, supporting end-users remotely, and ensuring consistent communication across systems and vendors. If you’re service-oriented, a strong communicator in English, and ready to build a career in IT, we’d love to hear from you!

What You’ll Do:

- Be the first point of contact for customers needing technical support via phone or remote access
- Troubleshoot and resolve technical issues related to desktops, software, peripherals, and basic networking
- Install, reinstall, and configure:
- Windows desktop and server operating systems
- Microsoft Office and Office 365 tools
- Printers, monitors, routers, switches, wireless access points, and firewalls

- Document all actions and updates in ticketing systems, including detailed notes, timesheets, and internal procedures
- Collaborate with internal teams and vendors to resolve client requests and maintain system performance

What You Bring:





- +2 years of experience in IT support (preferably in a Managed Service Provider environment)
- Hands‑on knowledge of:
- Windows operating systems (desktop & server)
- Office 365 and Microsoft Office Suite
- Antivirus/Anti‑spam tools, VPNs, Active Directory, backup solutions
- Network printer setup and basic networking concepts

- Familiarity with ticketing systems — ConnectWise experience is a plus
- Strong English communication skills — written and verbal
- Ability to explain technical concepts to non-technical users with patience and clarity
- A collaborative spirit, a proactive mindset, and a desire to grow in the IT field

What We’re Looking For:

- Fluent English speaker — REQUIRED
- Customer‑first attitude with a genuine interest in helping people
- Strong troubleshooting and critical thinking skills
- Highly organized and detail‑oriented
- Eager to learn and stay current on new technologies
- Team player who is adaptable, dependable, and ready to grow

Perks & Benefits:

- Benefits in accordance with Dominican Labor Law
- Company‑provided equipment
- 13 U.S. holidays + versátil PTO
- Collaborative team environment
- Learning and professional development opportunities
- Growth opportunities within NTI
- Parking provided for onsite or hybrid employees

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📌 Support Engineer Level 1 (Santiago)
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📍 Santiago