The consultant provides support and delivery services to our clients on her/his expertise domain according to Murex standards (quality and effort)
Main activities to be performed
- Provide support services to the clients : follow-up and solving of open cases
- Contribute to the build phases of upgrade, migration or implementation projects as a stream member and participate to the client workshops when needed
- Manage defect correction and product enhancement
- Conduct trainings, internal to Murex or to clients
- Contribute to client assistance on-site
- Start acting as Support Coordinator with guidance
- Provide internal assistance to more senior profiles for demo / pre-sales preparation
- Work on an internal product evolution stream