Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration, enabling more empathetic, contextual, and outcome-oriented interactions. We are looking for a Senior Solutions Consultant to play a key role in our pre-sales organization, partnering with sales teams and customers across the SOLA region, with a strong focus on Argentina and Chile, to design next-generation CX solutions powered by AI and cloud technologies. This opportunity is part of our Talent Pool, meaning we are proactively connecting with top talent for upcoming roles. By joining, you will be among the first considered as new opportunities open across the region. This is a strategic, customer-facing role, combining consultative engagement, solution architecture, and the ability to translate business challenges into AI-enabled customer experience transformations.What You Will DoPartner with Sales and customers to design AI-powered CX strategies and solutionsLead consultative discovery sessions focused on business outcomes, customer journeys, and experience gapsPosition Genesys Cloud as an experience orchestration platform, not just a contact center solutionDeliver compelling demos and presentations tailored to both business and technical stakeholdersDesign scalable architectures including CCaaS, AI capabilities,



integrations, APIs, and cloud ecosystemsIdentify and articulate AI use cases across the customer journey (self-service, agent assist, personalization, analytics)Build business cases clearly linked to ROI, operational efficiency, and customer loyaltySupport RFx processes with strong technical and strategic positioningCollaborate with partners to drive innovation and adoption of AI-driven solutionsAct as a trusted advisor throughout the sales cycleWhat We’re Looking ForProven experience in pre-sales, solutions consulting, or solution architectureStrong understanding of CX, CCaaS, and customer journey orchestrationExperience working with or positioning AI capabilities in CX (bots, agent assist, analytics, GenAI)Solid knowledge of cloud architectures, APIs, and integrationsAbility to translate technology into business value and strategic impactExperience engaging with enterprise clients and C-level stakeholdersStrong communication, storytelling, and influencing skillsFluent English requiredBenefitsPaid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation,



gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected]. You can expect a response within 24-48 hours.About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.Genesys.Com.Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Build future-ready skills through mentorship, learning programs, leadership development and education support.A versátil-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.To learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.#J-18808-Ljbffr

📌 Senior Solutions Consultant (Santiago)
🏢 8170 Chile - Genesys Chile
📍 Santiago