Head of Operations & Customer ExperienceCabify Operations, PM & Business Systems Santiago Chile Onsite Lead Permanent Jul 22, 2026Core ResponsibilitiesLead the planning and optimization of operations aligned with business objectives.Ensure a superior experience for riders, drivers, fleets, and corporate clients.Direct the strategy and execution of Customer Support, guaranteeing high service levels and retention.Drive the use of data, automation, and artificial intelligence to enhance efficiency and service quality.RequirementsBachelor's degree in Engineering, Business Administration, or related fields.8+ years of experience in Operations and/or Customer Experience, preferably in marketplaces, on-demand platforms, e-commerce, or hypergrowth environments.Proven track record in building and optimizing high-impact operational processes.Experience leading large, multidisciplinary teams.Additional InformationExperience Level ExecutiveEmployment Type permanentWork Mode On-site#J-18808-Ljbffr

📌 Head Of Operations (Santiago)
🏢 Lato Jobs
📍 Santiago