Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

The Customer Training Specialist is responsible for designing, executing, and optimizing training programs for Vincent & vLex customers in Chile, with a primary focus on the corporate segment (corporate law firms and in-
house legal departments), ensuring effective adoption from onboarding through mature usage.

This role is key to reducing time-to-value, improving adoption, and lowering churn risk within the Chilean corporate portfolio.
Based on performance, demonstrated initiative, and the growth needs of the business, the scope of this role may progressively expand toward other segments (Academic, Government) and/or other territories within the Lat Am
operation, broadening responsibilities as operational expansion opportunities evolve.

Key Responsibilities

- Design and facilitate training sessions on Vincent & vLex (onboarding and advanced), aimed primarily at corporate customers, in virtual and in-person formats as applicable.
- Adapt Vincent & vLex's integral training content to the Chilean legal and regulatory context, and to the typical workflows of corporate legal departments and firms serving this segment.
- Collaborate closely with the Customer Success and Account Management teams to identify corporate accounts with low adoption levels and design corrective training plans.
- Develop training materials (guides, videos, webinars, certifications) in Spanish, aligned with Clio/vLex brand guidelines.
- Measure and report post-training adoption metrics (use of key features, Document Views, engagement) using Hub Spot and other internal tools.
- Act as the voice of the Chilean corporate customer to the product and Customer Success Operations teams, identifying recurring training gaps.
- Support the launch of new Vincent & vLex features through product webinars and "upskilling" sessions for existing customers.
- Coordinate with the sales team (AE) during the closing phase to prepare a smooth onboarding transition.
- As results and operational capacity are validated,



gradually extend training coverage to accounts in the Academic and Government segments, and eventually to other territories within the region, taking on greater responsibility and scope according to the team's growth plan.

Requirements

- 2+ years of prior experience in Customer Training, Customer Success, Enablement, or Corporate Training roles (ideally in SaaS, legaltech, or legal research/knowledge management).
- Native or C2 Spanish; intermediate-advanced (B2+) English for coordination with global teams.
- Knowledge of the Chilean corporate legal ecosystem (desirable: prior experience working with in-house legal departments, firms serving corporate clients, or legal research tools).
- Strong communication and group facilitation skills, both in-person and virtual.
- Experience with CRM (Hub Spot preferred) and e-learning/LMS tools.
- Ability to work autonomously and with a focus on adoption and customer satisfaction metrics.
- Flexibility and willingness to expand the scope of the role toward other segments (Academic, Government) or other territories as business needs grow.
- Residency in Chile.

Preferred (not required)

- Background in law, education, or related fields.
- Prior experience with legal research/knowledge management products (e.g., vLex, Vincent, or similar) or in corporate legal departments.
- Experience designing instructional content (instructional design).
- Interest in or experience working with academic or government sector accounts.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive and equitable salary.





Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.

Eligible employees receive a non-salary telework allowance of MXN 575 -per month, paid through Sivale cards.

Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond

Please note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer:

We only communicate with candidates through official @clio.com email addresses.

In-house performance coach, Katie, helps Clions accelerate their career development.

At Clio, we’re creating a human and high performing culture. That means you’ll be encouraged and supported to do your best work. Find out what keeps us grounded. Learn more.

Every day I am surrounded by a group that keeps me laughing, but also inspires me with their hard work and ingenuity. Everyone here goes out of their way to help each other learn and grow.

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