Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

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Provide premium, high-level support to VIP clients via chat, email, phone (when needed);

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Ensure 24/7 coverage, specifically handling night shift operations;

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Respond to customer inquiries promptly and professionally;

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Resolve complex issues efficiently while maintaining VIP service standards;

- Escalate technical or high-priority cases to relevant departments when necessary;

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Monitor customer accounts and proactively identify potential issues;

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Meet KPIs related to response time, resolution time, and customer satisfaction;

- Adapt to rotating schedules, including weekends and holidays;

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Ensure smooth shift handovers between day and night teams.

Experience you’ll need to bring:

- Previous experience in the iGaming industry or familiarity with it;





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Upper-Intermediate level of English (written and spoken);

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Fluent Spanish speaker;

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3+ years of experience in customer support;

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Experience handling live chat and email interactions will be considered an advantage.

It's a perfect match if you have those personal features:

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Excellent organizational skills and ability to prioritize in order to meet deadlines;

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Excellent teamwork skills with strong communication skills;

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Ability to work in a fast-paced environment and under pressure;

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Problem-solving skills.

Our clients offer competitive benefits to support your professional and personal growth, including:

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Health & Wellness Focus;

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Growth Opportunities;

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Performance-Driven Rewards;

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Dynamic Work Environment.

Apply, and let your growth journey begin.

📌 VIP Costumer Support Representative (Chile)
🏢 Importante grupo
📍 Chile