Head of Operations & Customer Experience

Cabify Operations, PM & Business Systems Santiago Chile Onsite Lead Permanent Jul 22, 2026

Core Responsibilities

- Lead the planning and optimization of operations aligned with business objectives.
- Ensure a superior experience for riders, drivers, fleets, and corporate clients.
- Direct the strategy and execution of Customer Support, guaranteeing high service levels and retention.
- Drive the use of data, automation, and artificial intelligence to enhance efficiency and service quality.

Requirements

- Bachelor's degree in Engineering, Business Administration, or related fields.
- 8+ years of experience in Operations and/or Customer Experience, preferably in marketplaces, on-demand platforms, e-commerce, or hypergrowth environments.
- Proven track record in building and optimizing high-impact operational processes.
- Experience leading large, multidisciplinary teams.

Additional Information

- Experience Level Executive
- Employment Type permanent
- Work Mode On-site

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📌 Head of Operations (Santiago)
🏢 Lato Jobs
📍 Santiago