Job Description – Site Reliability Engineer (SRE)

Role Purpose

The Site Reliability Engineer (SRE) is responsible for ensuring the reliability, availability, and performance of digital services in production, balancing service stability with the ability to deliver change at speed.

The role focuses on strengthening operational resilience through engineering, automation, and proactive reliability practices, working closely with application and platform teams.

Scope of the Role

The locally applied SRE role covers:
- Associated infrastructure (cloud, CI/CD pipelines, integrations)
- Continuous operations (24/7 reliability mindset, not necessarily shift-based)
- Production changes (deployments, configurations)
- Incidents, problems, and service degradations
- Continuous improvement of stability and operational efficiency

Key Responsibilities

Service Reliability & Availability
- Define, implement, and maintain SLIs and SLOs
- Continuously monitor service health and anticipate degradations
- Ensure services operate within business‑agreed reliability thresholds




- Manage reliability trade‑offs between speed and stability

Incident & Problem Management
- Lead or coordinate response to relevant incidents (L2/L3)
- Ensure:
- Rapid and structured diagnosis
- Safe service restoration
- Clear and effective communication
- Facilitate blameless postmortems
- Drive long‑term remediation rather than reactive firefighting

Automation & Operational Excellence
- Identify repetitive and manual operational tasks
- Design and implement automation for:
- Deployments
- Monitoring and alerting
- Basic recovery and self‑healing (where applicable)
- Reduce toil and increase system resilience through engineering solutions

Change Governance & Production Readiness
- Support vendor and internal team change tracking
- Ensure changes:
- Have defined rollback strategies
- Minimize operational risk
- Validate operational readiness before production
- Participate early in solution and architectur

📌 Site Reliability Engineer (Santiago)
🏢 Infosys
📍 Santiago