Account Manager page is loaded## Account Managerremote type: Hybridlocations: Santiago de Chile (Chile)time type: Full timeposted on: Posted Todayjob requisition id: JR104352Working at Infobip means being part of something truly general. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.Let’s build what’s next, together.What this role is all aboutAs a Account Manager, you will own the growth, retention,



and overall success of Tier 1 customers. Your mission is to build trusted relationships, deeply understand customer business needs, and drive measurable growth through adoption, upsell, and long-term partnership. This role sits at the intersection of commercial strategy, customer advocacy, and internal coordination.What you’ll do* Own relationships with Tier 1 customers, driving satisfaction, retention, and growth* Deliver on key business metrics such as Gross Profit, Margin %, NRR, and upsell performance* Act as the main customer advocate, coordinating internal teams to meet business and technical expectations* Identify growth opportunities through product adoption, cross-sell, and upsell initiatives* Forecast customer traffic and proactively manage risks related to revenue, margin, and collections* Support account setup and ongoing optimization in collaboration with Platform Operations and CPaaS teams* Work closely with Custo

📌 Account Manager (Santiago)
🏢 Infobip
📍 Santiago