Description
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative general fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 700+ team currently across 12 locations and 9 time zones.
About the Role
As our Partners Operations Officer, you'll take the reins in managing and enhancing processes associated with Introducing Broker (IB) and partner approvals. Your responsibilities will include overseeing support queues, facilitating MAM setups, and ensuring accurate rebate reconciliation. You'll also be instrumental in reporting and delivering ongoing training to new team members, fostering a smooth workflow and robust partner support. In this key role,



you will ensure operational excellence by accurately and efficiently managing partner-related tasks, emphasizing collaboration and continuous improvement.
Your key responsibilities will include:
- Managing the IB approval processes by ensuring prompt reviews, compliance checks, and necessary approvals.
- Overseeing partner support queues, swiftly addressing inquiries to meet service level agreements (SLAs).
- Enhancing partner conversions by actively following up on applications.
- Working closely with global compliance teams to guarantee adherence to regulations.
- Keeping an eye on partner advertising for compliance and taking charge of fraud detection measures.
- Assisting in process enhancements and coordinating MAM setups effectively.
- Handling rebate reconciliation, resolving discrepancies, and ensuring payments are made on time.
- Compiling and delivering insightful reports on partner activities.
- Leading the onboarding and training exp

📌 Partners Operations Officer (Santiago)
🏢 Pepperstone
📍 Santiago