Location: Santiago, Chile

Department: Customer Service / Success

Reports To: Senior Customer Success Specialist

About SKIDATA

SKIDATA is a integral leader in access solutions for parking facilities, people access, and mountain destinations, delivering cutting‑edge technology to customers worldwide. We work at the intersection of hardware, software, payments, and access control, supporting some of the highest‑profile venues and infrastructure projects across the globe.

The Opportunity

SKIDATA Chile is seeking an After Sales Coordinator – Customer Service to manage the end‑to‑end commercial process for spare parts, consumables, and related products supporting operational installations. This role is critical to delivering a high‑standard customer experience while supporting sales growth and efficient logistical execution. The ideal candidate combines strong commercial skills, customer focus, and coordination abilities to ensure a seamless after‑sales experience.

Key Responsibilities

Commercial Management

- Maintain a strong understanding of the SKIDATA product portfolio and pricing strategies by customer and market
- Prepare accurate and timely quotations that support business growth and achievement of sales targets
- Apply pricing according to established commercial strategies

Logistics Coordination

- Coordinate closely with the logistics team to ensure on‑time and accurate delivery of products, successfully closing the commercial cycle
- Support demand forecasting and contribute to supply planning for products and consumables
- Monitor and follow up on product dispatches

Customer Management

- Accompany customers throughout the entire commercial process,



resolving questions and ensuring excellent customer service (NPS‑focused)
- Act as the voice of the customer, identifying opportunities for improvement and growth
- Respond to customer inquiries and requests across the full after‑sales lifecycle

Key Activities

- Manage product and consumable sales requests using the ServiceNow (SNOW) platform and its interface with logistics
- Follow up on deliveries and coordinate issue resolution when needed
- Support promotional initiatives and commercial actions to drive sales

Key Stakeholders

- Customer Service
- Logistics
- ServiceNow Platform
- Field Support
- Projects

Qualifications & Experience

Education

- Industrial Engineering (Bachelor’s or equivalent)
- Commercial Engineer / Business Engineering (Bachelor’s or equivalent)

Experience

- Minimum 2 years of relevant experience in after‑sales, customer service, commercial operations, or logistics

Skills & Knowledge

- Strong commercial and sales support skills
- High customer orientation
- Knowledge of the logistics and supply chain process
- Proficiency with Microsoft Office tools

Languages

- Spanish: Written and spoken (required)
- English: Written and spoken (required)
- High level of autonomy and accountability
- Practical mindset with strong problem‑solving skills
- Resilient and comfortable working under pressure in a fast‑paced environment
- Responsible, committed, honest, and respectful
- Adaptable and flexible

Why Join SKIDATA?

SKIDATA offers competitive compensation, a collaborative international environment, and opportunities for growth. We recognize our people as our most valuable asset and are committed to fostering a diverse, inclusive, and supportive workplace.

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📌 After Sales Coordinator - Customer Service (Santiago)
🏢 SKIDATA CHILE & LATAM
📍 Santiago