Job Description

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On‑Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.

Responsibilities

- Develop and manage the Oracle customer relationships by forming long‑term relationships with key customer contacts. Provide direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure, key stakeholders, projects, goals, critical success factors, technical infrastructure, and roadmap.
- Work collaboratively with sales, delivery teams and customers to identify appropriate solutions.
- Coordinate delivery of Oracle services, acting as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.




- Ensure delivery of contracted terms, efficient use of Oracle delivery resources, and achievement of contract margin and revenue objectives.
- Identify and submit delivery leads for new opportunities and contract renewals.
- Act as a point of contact for any major incidents, managing communication and customer expectations through resolution.
- Establish and maintain a delivery governance model with the customer at the management and executive levels.
- Perform scope and risk management.
- Contribute to initiatives for Oracle delivery organizational process improvement and tool development.
- Conduct periodic service account planning and account reviews.

Qualifications

Career Level - IC4

Equal Employment Opportunity

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling 1‑888‑404‑2494 in the United States.

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📌 Technical Account Representative (TAM) 4 (Santiago)
🏢 Oracle
📍 Santiago