Career Opportunities: IT & Network Support Technician (2259)

What you'll do at Fall Creek:

- Manage and troubleshoot network components including LAN, WAN, VPNs, firewalls, routers, and switches.
- Manage vendors/providers.
- Local support on both Sites (Chillan primary and Santiago secondary).
- Install, configure, and maintain hardware and software components, including repairing or replacing damaged hardware.
- Perform system updates, backups, and recovery procedures.
- Monitor system performance and troubleshoot issues to ensure high availability.
- Implement network security measures to protect data and resources.
- Assist in designing and deploying network enhancements and new solutions.
- Provide technical support and troubleshooting assistance to end-users both in-office and remote.
- Manage user accounts, permissions, and ensure compliance with security policies.
- Resolve login, access, and mobile device connectivity issues promptly.
- Address mobile device issues including configuration, software updates, and connectivity.
- Ensure that remote users have secure and reliable access to company resources.
- Work closely with a global team of IT technicians to share knowledge and implement best practices.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Maintain detailed documentation of system configurations, network infrastructure, and troubleshooting procedures, including inventory records and asset management systems.
- Ensure adherence to IT policies,



procedures, and compliance standards.
- Monitor for potential security threats and assist in the implementation of countermeasures.
- Participate in regular security audits and update protocols as necessary.

What you bring to Fall Creek:

- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Minimum of 3 years of experience in IT support, system administration, or network support.
- Strong verbal and written communication skills in Spanish and English.
- Experience in a general, multicultural IT environment is a plus.
- Proficient with operating systems (Windows, macOS) and server administration.
- Solid understanding of networking principles, protocols, and security practices.
- Experience with virtualization, cloud services (AWS, Azure, etc.), and remote access solutions.
- Familiarity with mobile device management (MDM) and supporting remote endpoints.
- CompTIA A+, Network+, or Security+ preferred.
- Microsoft Certified: Modern Desktop Administrator Associate, MCSA or similar preferred.
- CCNA or equivalent networking certification preferred.
- Excellent problem-solving and analytical abilities.
- Ability to work independently and as part of a global, collaborative team.
- Excellent time management and organizational skills.
- Ability to manage projects and deadlines with strict attention to detail.
- Must demonstrate professional and ethical business practices, adherence to company values, and a commitment to personal and professional development.

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📌 IT & Network Support Technician (Chillan)
🏢 FALL CREEK FARM & NURSERY
📍 Chillan