Job Description

Senior Acquisition Onboarding Manager responsible for designing, implementing, and leading a integral onboarding model that ensures efficient, scalable, and consistent integration of newly acquired schools.

Key Responsibilities

- Own and lead the re-design and implementation of a new onboarding model
- Ensure the new operating model and approach is efficient, effective, scalable, and globally consistent
- Define and maintain onboarding frameworks and playbooks to drive consistency and best practice
- Ensure the onboarding model enables rapid, low‑risk integration into group standards across functions
- Balance speed of integration with protection of education quality and local context
- Align resource and capacity planning to the acquisition pipeline, including proactive management of regional bandwidth and constraints

Delivery

- Own end-to-end onboarding function (re‑design and BAU activity)
- Run a scalable onboarding pipeline aligned to acquisition volumes
- Ensure acquisition readiness in partnership with Group functions, Divisions, and Regions ahead of completion
- Act as the primary escalation point for complex, sensitive, or high‑risk onboarding challenges, ensuring swift and practical resolution
- Facilitate cross‑functional coordination to align on key tasks, timelines, and deliverables
- Build strong relationships and trust with newly acquired school leadership teams
- Play a proactive role in decision making and issue resolution – acting with authority to challenge our functions and divisions
- Operate effectively across complex, multicultural, and multi‑time zone environments
- Lead, support, and mentor a geographically dispersed onboarding team to deliver high‑quality outcomes

Governance

- Ensure robust oversight, transparency, and risk management across onboarding
- Establish and manage onboarding governance structures, including stage gates, reporting cadences, and decision forums




- Track and report on progress, risks, issues, and dependencies across all onboarding activities
- Ensure consistency, accuracy, and transparency of reporting to support strategic decision‑making
- Provide clear, concise updates to senior leadership and investors on onboarding status and risks
- Oversee effective use and optimisation of Monday.com for onboarding tracking and reporting
- Ensure all onboarding activities align with group standards, policies, and compliance requirements

Continuous Improvement

- Drive ongoing optimisation and value realisation from our onboarding function
- Capture lessons learned from each acquisition and embed into future onboarding projects
- Identify and remove process bottlenecks and inefficiencies to improve speed and quality of delivery
- Continuously enhance tools, templates, and reporting dashboards to improve stakeholder value
- Define and track onboarding KPIs (e.g. speed, quality, stakeholder satisfaction, cost efficiency)
- Drive a culture of continuous improvement and capability development within the onboarding team

Success Measures / KPIs

- Time to integrate (No. of days)
- Milestone adherence (%)
- Quality of execution (No. of reported issues/ escalations)
- Reporting accuracy and timeliness (%)
- Stakeholder satisfaction (NPS or score)
- Lessons learned/ process improvement implementation rate (%)

Key Relationships

To succeed in this role, the Senior Acquisition Onboarding Manager must demonstrate strong leadership ability and capability to build and maintain effective working relationships with all relevant stakeholders, including:

- Acquisition Onboarding Managers – to lead, challenge, develop and inspire
- Divisions, Regions and Schools – for overall integration alignment and success
- Group Functional Heads – who provide expertise and support throughout the integration process

External providers – whom we may enlist to support our onboarding processes

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