Application Specialist / Senior Application Support
Location: Chile (Hybrid)
Employment Type: Full-time
Industry: Mining / Industrial Technology / IT Services

About the Role
We are seeking an Application Specialist / Senior Application Support professional to ensure the stability, availability, and continuous improvement of business‑critical applications in an industrial and mining environment.
This role acts as a key bridge between IT, business stakeholders, and external vendors, supporting mission‑critical platforms while contributing to improvement and modernization initiatives.

Key Responsibilities
- Ensure high availability and operational continuity of assigned applications.
- Provide Level 2 and Level 3 application support, including incident, problem, and change management.
- Act as the technical focal point for vendors and third‑party service providers.
- Support and manage application components such as servers, integrations, proxies, and monitoring tools.
- Participate in application enhancement, development, and modernization initiatives.
- Support on‑premise,



cloud, and hybrid environments, including migration projects.
- Collaborate closely with Product Owners, Service Owners, Business stakeholders, QA teams, and operational users.
- Maintain technical documentation, operational procedures, and knowledge‑transfer materials.
- Proactively identify risks and opportunities for improvements in performance, stability, and security.

Required Qualifications
- Degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
- Experience in mining, industrial, or large‑scale operational environments.
- Exposure to safety, risk prevention, or operational monitoring platforms.
- Knowledge of Modular Mining systems, including:
- Dispatch
- Provision
- FrontRunner
- Familiarity with CASWEB or similar mining operational web platforms.
- Proven experience in enterprise application support and operations.
- Solid

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