Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

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Lead and develop the VIP Account Management team, ensuring consistent delivery of personalized, high-quality service to high-value players;

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Set performance expectations, conduct regular check-ins, and support the team's growth and day-to-day coordination;

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Oversee the team's VIP player portfolio, ensuring proactive and timely relationship management across all accounts;

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Handle escalated player situations and high-risk account cases directly when needed;

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Track key metrics including retention, player activity, churn, and bonus utilization, and report findings to senior management;

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Work closely with CRM, Customer Service, and Brand teams to develop campaigns and events tailored to VIP players;

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Own the VIP strategy for the local market while actively leading expansion efforts into new markets across LATAM;

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Ensure all player interactions and team operations comply with regulatory requirements and responsible gaming policies.

Experience you’ll need to bring:

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6+ years in Account Management, Key Account Management (KAM), or B2B/B2C Sales, preferably in online gaming or casino;

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Proven experience leading or mentoring teams ( At least 1 -2 years of leadership experience);

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Strong understanding of player lifecycle, VIP tier structures, and bonus mechanics;

- Full English fluency (both written and spoken) is required to interface with international executive teams.

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Hands-on experience working with CRM systems and analytics/forecasting tools (e.g., Salesforce, HubSpot, Power BI).

- Strong numerical ability to analyze metrics like Churn Rate, Player Activity, and Net Revenues (NGR).

It's a perfect match if you have those personal features:

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Natural leader with a coaching mindset and genuine interest in people's development;

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Player-first attitude with a strong sense of ownership and accountability;

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Calm and solution-oriented when handling escalations or high-pressure situations;

- Data-driven thinker who can translate numbers into actionable decisions;

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Collaborative and communicative across teams and seniority levels;

- Comfortable operating at high speed in dynamic, evolving environments with high adaptability to changing priorities.

Our clients offer competitive benefits to support your professional and personal growth, including:

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Health & Wellness Focus;

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Integral Medical Coverage;

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Growth Opportunities;

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Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

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Performance-Driven Rewards;

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Dynamic Work Environment.

Apply, and let your growth journey begin.

📌 VIP Account Manager Team Lead (Chile)
🏢 Empresa líder
📍 Chile