Schedule: Mon to Fri from 5 9:00 am -6:00 pm /10:00 am - 7:00 pm

General Description or Purpose of Job

This role performs account maintenance and order entry functions for Jewelry Rep Services and provides other administrative and service support to the team.

Required Qualifications

- High school diploma or GED
- One year of previous customer service or order processing experience
- Working knowledge of MS Office suite applications
- Strong oral and written communication skills
- Ability to work both independently and in a team environment
- Ability to make decisions and exercise judgement
- Attention to detail and ability to scan for accuracy

Responsibilities / Essential Functions

Perform standard account setup and order entry functions

- Create and maintain account information
- Enter, correct and process orders
- Evaluate and audit orders to determine if they are production ready and take corrective action
- Maintain necessary data documentation in OnBase
- Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry
- Miscellaneous administrative tasks as assigned

E-Mail

- Monitor assigned e-mail boxes
- Open and distribute email

Team participation and responsibilities

- Communicate openly with team members,



provide feedback, instill cooperation and trust
- Participate in the team's sense of vision, mission, and common purpose
- Demonstrate a commitment to the team's roles, tasks, responsibilities and leverage the skills, talents and creativity of all team members
- Contribute to the team's goal of continuous improvement, anticipating and adapting to change
- Provide recommendations for process improvement

Communication

- Communicating order delays and updated ship dates to reps
- Communication with internal business partners regarding orders and information needed.

Benefits

- Weekly Payment + performance incentives after training
- Law medical insurance and AFP
- Complementary Medical Insurance
- Life Insurance
- Internal Bank
- Credit in pharmacy and optical center
- Referral Program

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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📌 Rep Services Support (Santiago)
🏢 Jostens
📍 Santiago