Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration, enabling more empathetic, contextual, and outcome-oriented interactions.
We are currently looking for a Senior Solutions Consultant to join our pre-sales team in the SOLA region (South Latin America).
This is a high-impact role where you will partner with sales teams and customers to design next-generation Customer Experience solutions powered by AI and cloud technologies,



helping organizations transform how they engage with their customers.
This is a strategic, customer-facing role, combining consultative engagement, solution architecture, and the ability to translate business challenges into AI-enabled customer experience transformations.

What You Will Do
- Partner with Sales and customers across SOLA to design AI-powered CX strategies and solutions
- Lead consultative discovery sessions focused on business outcomes, customer journeys, and experience gaps
- Position Genesys Cloud as an experience orchestration platform, not just a contact center solution
- Deliver compelling demos and presentations tailored to both business and technical stakeholders
- Design scalable architectures including CCaaS, AI capabilities, integrations, APIs, and cloud ecosystems
- Identify and articulate AI use cases across the customer journey (self-service, agent assist, personalization, analytics)
- Build business c

📌 Senior Solution Consultant (Santiago)
🏢 Genesys
📍 Santiago