Job Overview

Guide AWS customers through transformative cloud journeys while orchestrating collaboration across multiple teams to deliver measurable business outcomes. In this visible role, you'll partner with enterprise leadership to translate strategic cloud adoption initiatives into executable plans, ensuring seamless migrations and sustainable operational success.

We are a customer-focused organization dedicated to helping enterprises and mid-market companies unlock the full potential of cloud technology. Our team brings together sales, support, solutions architects, and professional services specialists who share a commitment to customer success. We work with leading companies building mission-critical applications, and we believe that world‑class support and strategic guidance are essential to their achievements. As a Customer Solutions Manager, you'll be a trusted peer to this diverse group, helping us coordinate our efforts and ensure every customer receives cohesive, high‑impact support.

Key Responsibilities

- Partner with customer and AWS leadership to develop multi‑year cloud adoption roadmaps, translating strategic initiatives into concrete, sequenced actions that align with customer business milestones.
- Orchestrate collaboration across Sales, Support, Solutions Architecture, and customer teams to plan and execute major workload migrations and cloud transformations.
- Design and deliver comprehensive education programs, governance frameworks, and executive briefing sessions that prepare customers for successful cloud adoption and operational excellence.
- Manage program cadence and accountability by establishing reporting mechanisms, tracking progress against key metrics, and ensuring all stakeholders remain aligned on timelines and deliverables.
- Identify and solve customer challenges by leveraging AWS services, tools,



and innovative approaches, while advocating for customer needs across AWS product and engineering teams.

About the Role

A day as an AWS Customer Solutions Manager involves being the central connector between our customers and AWS teams, ensuring everyone moves in sync toward shared goals. You will facilitate strategy sessions with customer executives to align cloud adoption with their business objectives, coordinate between Sales, Support and Solutions Architecture teams to remove blockers, and track progress against key milestones. You will also develop comprehensive education and governance plans, lead executive briefing sessions, and manage go‑live events. Additionally, you will identify emerging customer challenges and proactively develop innovative solutions, tools, and approaches to address their unique needs.

Basic Qualifications

- 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
- 2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
- Bachelor's degree in science, technology, engineering, math, business or equivalent.
- Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
- Experience in English‑language communication skills, both written and verbal.

Preferred Qualifications

- PMP certification, or SCRUM/Agile, SAFe certification.
- Experience implementing cloud services including migrations and modernization projects or similar.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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📌 Senior Customer Solutions Mgr, CSM SOLA (AWS) (Providencia)
🏢 Amazon
📍 Providencia