About Dimov Tax

Dimov Tax is a fast-growing, BBB A+ accredited CPA and accounting firm serving individuals and businesses nationwide. Our distributed team relies on dependable technology, responsive support, and well-managed internal systems to serve clients efficiently and protect sensitive information.

Position Overview

We are seeking a hands-on IT Systems and Support Administrator to take ownership of day-to-day technology support and core systems administration. In this role, you will act as the primary point of contact for internal technology needs across a fully remote workforce.

Your work will span resolving daily user issues, configuring employee workstations, administering access permissions, supporting core business applications (such as Gmail, Google Drive, and Monday.com), maintaining documentation, and safeguarding confidential client data.

This position is idóneo for a resourceful IT generalist who excels at investigating unfamiliar issues, communicating clearly with non-technical team members, and seeing problems through to complete resolution. A structured handoff of existing systems, processes, and documentation will be provided upon hire.

Key Responsibilities: End-User Support & Workstation Management

- Serve as the primary point of contact for internal employee technology requests and issues.
- Troubleshoot account access, email, file permissions, printing, hardware, and common business software problems across remote environments.
- Provide patient, clear, and professional technical support to staff with varying levels of tech experience.




- Track support requests, communicate status updates, and ensure every issue reaches a confirmed resolution.
- Set up, configure, maintain, and reset employee workstations, maintaining accurate device and inventory records.

Systems & Access Administration

- Administer employee accounts, security groups, access permissions, and software licenses across company systems using least-privilege access principles.
- Manage day-to-day administration for Gmail, Google Drive, and Monday.com.
- Carefully manage shared file access, ownership transfers, and permission changes.
- Investigate and troubleshoot sign-in, account lockouts, and cross-application access issues.

Qualifications Required:

- Experience: At least 2 years in IT support, help desk support, systems administration, or a comparable role.
- Administrative Skills: Hands-on experience administering user accounts, access permissions, and business applications (not just using them as an end-user).
- Remote Support: Proven ability to troubleshoot and resolve workstation, application, and access issues for remote employees.
- Problem-Solving: Strong diagnostic skills with the ability to research, prioritize,



and resolve competing requests independently.
- Communication: Clear, professional written and verbal communication skills; ability to explain technical concepts in plain language.
- Security & Discretion: Sound judgment regarding access control, data privacy, and security best practices.
- Availability: Reliable availability for a 40-hour workweek supporting agreed business hours.

Preferred:

- Direct experience administering Gmail, Google Drive, or Monday.com in a corporate setting.
- Background working within accounting, tax, financial services, or professional services environments.
- Familiarity with identity/access management (IAM), hardware inventory tracking, and security incident triage.
- Experience supporting an organization during seasonal high-volume periods (e.g., peak tax season).
- Interest or experience in workflow optimization via built-in platform automation, integrations, or light scripting (scripting is a plus, not a requirement).

What Success Looks Like

- Employees receive timely, effective, and calm IT support.
- New hires are fully provisioned on day one, and departing employees are offboarded cleanly and securely.
- System permissions, hardware inventories, and software licenses are accurate and up to date.
- Technical documentation stays updated, reducing recurring issues over time.
- Security risks are identified early, handled with discretion, and escalated appropriately.

Job Type: Full-time

Pay: From $930,270 per month

Work Location: Remote

📌 IT Support Specialist (Chile)
🏢 George Dimov
📍 Chile