WHO YOU鈥橪L WORK WITH
You鈥檒l join our Design & Research guild within the AI, Insights & Solutions (AIS) team. This team is part of Bain鈥檚 digital capabilities practice, which includes experts in analytics, engineering, product management, and design. In this multidisciplinary environment, you'll combine deep technical expertise with business acumen to help clients tackle their most transformative challenges. You鈥檒l work side鈥慴y鈥憇ide with Bain consultants and client stakeholders to co鈥慶reate human鈥慶entered, data鈥慽nformed solutions that drive real business impact.
WHAT YOU'LL DO
As a Senior Manager, Strategic Design in AIS, you will:
Lead the full strategic design process hands on to transform customer insights into impactful opportunities for growth
- Lead qualitative research and synthesize learnings into actionable insights and tangible artifacts (e.g. personas, customer journey maps, opportunity maps)
- Facilitate ideation workshops and creative sessions
- Envision and conceptualize new business ideas and services with game changing potential and bring them to life through creative storytelling
- Iteratively design and refine solutions through low- to high鈥慺idelity prototyping
- Stand up experiments and pilots to validate/evaluate new products, services or businesses
Work closely with case management to support cross鈥慺unctional process management and project delivery and ensure that AIS delivers successfully
- Help ensure that AIS is successful at delivering high鈥慽mpact results
- Independently lead design portion of case work; plan workflows, identify, prioritize, and execute on highest value add activities, oversee work for more junior designers
- Consistently help build alignment on case priorities and backlog; enable seamless relationship with case team
- Effectively collaborate with, co鈥慶reate with, and influence multiple stakeholders (case team, client team, experts, outside partners)
- Build relationships with senior level client stakeholders
Help to bring Bain to the next level as a business
- Enhance AIS brand through support of external marketing activities
- Play an active role in the recruitment of new design talent
- Build the AIS knowledge base by capturing learnings from client engagements
- Teach and transfer knowledge, expertise, and capabilities to Bain teams and client teams
- Serve as a supervisor for more junior members of the (design) team
- Support new business development for AIS: shape proposals and lead design portion of business development conversations
- Contribute to AIS culture creation and take on team, office, or firm initiatives
ABOUT YOU
- 10+ years of hands鈥憃n experience shaping digital products, services, and/or new ventures (or equivalent experience)
- A thorough understanding of Design Thinking, Product Design, User Research and Agile methods
- High comfort level and adaptability to engage with hands鈥憃n work, being able to plan, align and create high鈥慽mpact deliverables regardless of the team setup
- Skillset expertise focused on strategic design, research, UX/UI, service design, omnichannel experience design, and/or digital product design
- Experience leading multiple projects independently and growing and developing more junior designers
- Comfort with and passion for all parts of the design process, from early鈥憇tage insights gathering, to strategy definition, concepting, and prototyping
- Fluency in working with state of collaboration and prototyping tools (e.g., Figma, Miro, Webflow, Adobe CS)
- Fluency with AI tools to accelerate design processes (e.g. Claude, Claude Code, ChatGPT, etc.)
- Excellent communication, presentation and collaboration skills
- A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast鈥憄aced environment
- This role might require approximately 30% (Latin America) travel to clients.
An adecuado candidate will also have:
- Experience working in a client services environment
- An understanding of business strategy
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📌 Expert Senior Manager, Strategic Design (Santiago)
🏢 Bain
📍 Santiago