Design and execute the customer service strategy for the Online Payments product targeting small and medium enterprises in Mercado Pago Chile. Ensure operational excellence in channel execution, develop a seller‑focused strategy that considers all customer service channels and their roles in the seller experience, and ensure value generation and incremental impact from actions executed through the channel.
Requirements
- Bachelor's degree in Civil Engineering, Business Engineering, Economics, or related fields.
- 5 years of experience in commercial strategy, business strategy, or consulting roles.
- Proficiency in data analysis and exploitation tools such as SQL, Teradata, Tableau, Microstrategy, or BigQuery.