Who Is Marcus Thomas?Marcus Thomas is one of the country’s leading independent advertising and marketing agencies. From our offices in Cleveland and Cincinnati, Ohio; Buenos Aires, Argentina; and Santiago, Chile, we bring together thinkers, makers and storytellers who help brands grow by creating meaningful connections with people.We offer a full range of services: creative, media, digital, PR, social, search and CRM, all working together to build ideas that make an impact. Our integrated approach has earned national recognition for work that blends strategy, creativity and technology to move businesses forward.At Marcus Thomas, we believe great marketing makes people’s lives better. We call that the Value Exchange: a partnership where everyone benefits. Join us and help shape an agency driven by curiosity, collaboration and results.Hybrid WorkMarcus Thomas offers a hybrid work environment for employees located near our Buenos Aires or Santiago the Chile offices.The RoleWe are seeking an experienced Senior Digital Consultant to drive consulting-led growth in our Salesforce Solutions practice. In this senior, client-facing role, you will combine deep expertise in Salesforce technologies and digital marketing solutions with strong consulting skills to help clients achieve their customer engagement and digital transformation goals. You will serve as a strategic advisor to prospective and existing clients, partnering closely with Sales and Account Management to identify opportunities and design integrated solutions that drive revenue growth across both current engagements and net-new business.In this role, you will lead technical sales support by helping the Sales team design, scope, and present Salesforce-driven solutions to prospects and clients. You will also collaborate with agency leadership and practice teams to shape new service offerings aligned with emerging client needs and industry trends. Working alongside Account Management, you will build strategic roadmaps that align Salesforce and related technologies with each client’s business objectives and customer experience vision. You will ensure proposed solutions connect seamlessly to the broader digital ecosystem and are translated clearly into execution plans for delivery teams. In short, this role brings together consulting leadership, Salesforce solution strategy, technical pre-sales expertise, and client roadmap ownership to accelerate growth for both our clients and the agency.Skills And QualificationsCore ResponsibilitiesAct as the lead solution strategist for Salesforce opportunities, working with client stakeholders to understand business challenges and create multi-platform Salesforce roadmaps that deliver measurable value.Translate complex client requirements into clear, actionable digital ecosystem strategies that connect Salesforce CRM, Agentforce, Marketing Cloud, Marketing Cloud next, Marketing advance, Data 360, and related technologies into cohesive marketing, sales, and service solutions aligned to business goals.Orchestrate technical sales supportfor new business pitches and upsell opportunities in existing accounts.Coordinate the right experts and resources for demos, technical assessments, scope estimates, and solution presentations that address client needs and showcase our Salesforce capabilities.Serve as thetechnical consultantin sales meetings, lending credibility by articulating how proposed Salesforce-based solutions will solve business problems.Onboard new clientsby helping them envision how to maximize their existing technology stack andidentifyingopportunities fornew Salesforce tools or enhancements.Assess each client’s current Salesforce/digital ecosystem maturityand provide recommendations and a practicalpath forwardto enhance capabilities.For existing clients, maintain and continuously refine a strategic roadmap of initiatives aligned to evolving business goals and customer interactions across Salesforce and related digital platforms.Partner withAccount Managersto prioritize initiatives that deliver quick wins and long-term value, drivingaccount growth and retention. Workhand-in-handwith Account and Delivery teamsto ensure smooth execution of the proposed solutions.Act as aninternal point of contactfor delivery teams to clarify solution intent andprovideongoing guidance during implementation.Proactivelyidentifycross-team collaboration opportunities (e.G., integrating creative, data, media, etc.) or third-party partnerships that would strengthen the overall solutions.Continuously research emerging Salesforce features, industry trends, and complementary technologiestoidentifyinnovation opportunities thatbenefitour clients andinform new service offerings.Contribute to building aknowledge library of best practices and case studiesfrom successful engagements to support future proposals and consulting efforts.Mentor peers and junior team members—including digital consultants, business analysts, and solutions consultants—and share learnings across the practice to elevate team capability and maturity.Additional ResponsibilitiesStay current onSalesforce product roadmapand broader digital marketing trends. Educate both internal teams and clients on how evolving capabilities (across CRM, marketing automation, data analytics, etc.)



can beleveragedfor business growth.Position yourself as athought leaderby contributing to webinars, whitepapers, or client workshops on digital transformation and Salesforce best practices.Work closely withagency leadershipto explorenew growth avenuesin the Salesforce Solutions practice. Provide insights on client needs and market demand to guide investments in new offerings, skill development, or partnerships, aimed at expanding ourmarket presence and revenue streams.Technical Qualifications7+ years of experience in digital solutions consulting, solution architecture, or technical pre-sales, with significant focus on Salesforce technologies such as Sales Cloud, Service Cloud, and Marketing Cloud. Hands-on experience designing and delivering multi-channel marketing or CRM solutions in complex client environments is required.Demonstrable familiarity withdigital marketing platforms(CMS, e-commerce, AdTech, data/analytics, etc.) and system integration principles, enabling holistic strategies that extend beyond core Salesforce systems.Experience in technical sales support or solution consulting roles, ideally 3+ years in a marketing technology, CRM, or digital agency environment, including scoping projects, creating proposals, and presenting to executive stakeholders.Demonstrated ability totranslate business requirements into technical solutionsandpresent complex ideasin straightforward terms.Comfortable creatingfunctional specifications, solution diagrams, and effort estimatesfor enterprise-scale digital initiatives.Solid understanding of data and integration concepts, including relational databases, data modeling, and APIs, along with familiarity with project management methodologies such as Agile, Scrum, and Waterfall.People And Leadership SkillsExceptional ability tocommunicate complex technical concepts to non-technical stakeholdersin a clear, persuasive manner, both in writing and verbally.Comfortableleading client discussionsand workshops, with proven skill in building trust and consensus across business and technology teams.Track recordof working effectively oncross-disciplinary teams, including close collaboration with sales, account management, developers, and creative/strategy colleagues. Able tolead by influence, ensuring alignment and collective buy-in on solution approaches.Demonstrated experience mentoring or guiding other consultants, architects, or technical team members, raising the skill level of those around you.Proactive,resourceful, and innovative, with asolutions-oriented mindsetand the ability to inspire confidence in both colleagues and clients.Highly organized withstrong attention to detailand the ability to manage multiple initiatives simultaneously.Strategic mindset with a focus onbusiness outcomes, capable ofidentifyingopportunities for improvement and driving long-term value for clients.Preferred QualificationsPrior experience in anagency, consulting firm, or digital solutions providerenvironment, especially in aSalesforce consultingordigital marketing solutionspractice.Salesforcecertifications(e.G., Salesforce Administrator, Marketing Cloud Consultant, orSales Cloud Consultant) or comparable industry certifications,demonstratingverifiedexpertisein relevant Salesforce products.Experience working withdiverse industries or business models, providing a broad perspective on how different organizationscanleverageSalesforce for growth.Familiarity withemerging Salesforce innovations(e.G.,CDP, MuleSoft integrations, AI/Einstein features) and a passion for continuous learning in the Salesforce ecosystem.First 30/60/90 Days – Immediate ExpectationsBy Day 30: Build a strong understanding of Marcus Thomas’ Salesforce Solutions practice, service offerings, key accounts, and internal processes. Establish relationships with Sales, Account, and Delivery teams, and contribute to at least one active sales opportunity or client engagement through solution input, a demo, or a workshop.By Day 60: Lead elements of one to two sales pursuits or client strategy engagements, such as drafting solution proposals, scoping documents, or roadmaps for Salesforce-based initiatives. Demonstrate clear confidence in presenting technical options and recommendations during client discussions, and begin taking ownership of a client account or internal initiative.By Day 90: Transition into the primary Salesforce consulting lead for multiple clients or key opportunities. Own solution strategy for those engagements, guide both clients and internal teams in planning and decision-making, and establish an initial pipeline of client roadmaps or proposals while driving momentum on longer-term initiatives.Success Measures – Expected Outcomes in First 6–12 MonthsClient trust is firmlyestablished and you are viewed as a key strategic partner andthought leaderby client executives. They regularly seek your guidance on their Salesforce and digital strategy,



resulting in deeper engagements andexpanded project scopes.Consulting engagements directly generate measurable revenue growth, both through expansion ofexisting client relationshipsand the acquisition ofnew clients.Your contributions help the agency exceed targets fororganic accountgrowthand net-new business winsover the first year.Ourpre-sales processis more effective and efficient. Solution proposals are higher quality, with clearer scope and technical plans, leading to improvedproposal conversion ratesand smoother project handoffs to delivery teams.TheSalesforce Solutions practice has maturedunder your influence. Reusable assets likecase studies, demo environments, and proposal templatesare in place, enabling the team to respond to opportunities faster. New service offerings or capabilities (e.G., emerging Salesforce features) have been developed or piloted, keeping us on theleading edge of the market.Key Performance Indicators (KPIs) Influenced by This RoleDirect time percentage put towards billable client work.Year-over-yearrevenue expansion in assigned accounts(increased client spend,additionalprojects, and cross-sell/up-sell wins attributable to Salesforce consulting initiatives).Value of new businesspipeline generated andnumber of deal wins(new client acquisitions) where you played a key role in solution development or presentations. Improvedproposal win ratefor opportunities with your involvement.Client satisfaction scores and account retention/renewal rates for clients receiving Salesforce consulting support.Reasons You’ll Love Working HereLong-Term Client Relationships: Our clients stay with us for over 12 years on average, showcasing our commitment and success in serving their needs.Award-Winning Projects: Engage in projects that have received industry accolades, contributing to our reputation for excellence.Benefits HighlightsEligible for Monthly Recognition Awards.Kentico & Salesforce Certification exams paid for by Marcus Thomas.Monetary bonus for earning strategic certifications and accreditations.$20/month toward home internet/connectivity (the equivalent in local currency)Health and Wellness: You will be reimbursed up to $200 annually (the equivalent in local currency), per eligible staff member, for costs associated with health and wellness, including, but not limited to, gym memberships, psychology sessions, fitness watches and apps, fitness/soccer/yoga equipment and gear, and running shoes.Time OffPaid, adaptable time off (Sick/Study/Vacation legal system)Paid, observed local National HolidaysPaid, 1 week extra per year as personal time offPaid, Paternity leave: 4 weeks of time offGrowthAnnual Diversity & Inclusion TrainingTime for Training / CertificationEnglish ClassesPerksHealth insurance family pack (ARG: OSDE 310)Access to common spaces & eventsTravel opportunitiesEmployee anniversary gift: breakfast delivery, except for Milestone anniversaries.Team ValuesAt Marcus Thomas, our values shape how we work with each other and with our clients.CommunityWe contribute to the growth of our agency, our industry and our communities.AccountabilityWe show up, keep our word, and take ownership of our work and results.CollaborationWe lead with empathy, listen actively and value every voice.CuriosityWe stay curious, ask questions and bring new ideas to the table.DiversityWe respect and celebrate different perspectives because they make the work stronger.Make Work PlayWe bring energy, creativity and joy into everything we do.Our Hiring ProcessOur hiring process is designed to help us get to know you and give you a genuine feel for our culture and team. It typically includes short conversations with our recruiting team and hiring manager, a team and/or leader interview, and final selection.To support fairness and consistency, we use AI tools to assist with parts of the process. Résumés may be reviewed initially with an AI assistant that compares experience and skills to the job description and highlights potential matches for our recruiting team. Candidates can choose to opt out of AI résumé screening when applying.We also use AI to record and transcribe interviews to promote accuracy and equity. Transcripts may be reviewed by HR to confirm that all candidates are treated respectfully and evaluated fairly. Candidates can opt out of this transcription feature at any stage.While AI helps us stay organized and consistent, every decision to move a candidate forward is made by real people. Our recruiting and hiring teams remain hands-on throughout the process and use AI only as a tool, not as a decision-maker for how to find talent.Diversity, Equity & InclusionAt Marcus Thomas, we believe diversity is a strength and that great ideas come from different perspectives. We’re committed to creating opportunities for talented individuals who have been historically underrepresented in our industry and to fostering an inclusive culture where everyone can grow, thrive and do their best work.We encourage women, people of color, LGBTQIA+ individuals, immigrants, people of all religions and nationalities, and people of disabilities to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability.#J-18808-Ljbffr

📌 Senior Digital Consultant, Salesforce (Santiago)
🏢 Marcus Thomas
📍 Santiago