Overview

As an Account Manager, you will own the growth, retention, and overall success of Tier 1 customers. Your mission is to build trusted relationships, deeply understand customer business needs, and drive measurable growth through adoption, upsell, and long-term partnership. This role sits at the intersection of commercial strategy, customer advocacy, and internal coordination.

Responsibilities

- Own relationships with Tier 1 customers, driving satisfaction, retention, and growth.
- Deliver on key business metrics such as Gross Profit, Margin %, NRR, and upsell performance.
- Act as the main customer advocate, coordinating internal teams to meet business and technical expectations.
- Identify growth opportunities through product adoption, cross‑sell, and upsell initiatives.
- Forecast customer traffic and proactively manage risks related to revenue, margin, and collections.
- Support account setup and ongoing optimization in collaboration with Platform Operations and CPaaS teams.
- Work closely with Customer Success on SaaS‑related opportunities and expansion.
- Maintain accurate account activity and opportunity tracking in Salesforce.

Qualifications

- Proven experience managing and growing mid‑market or enterprise customers.
- Strong commercial mindset with clear ownership of revenue, margin, and retention metrics.




- Ability to navigate complex customer organizations and coordinate multiple internal stakeholders.
- Solid understanding of CPaaS, SaaS, or technology‑driven solutions.
- Strategic, data‑driven, and comfortable forecasting and performance analysis.
- Confident communicator and relationship builder at multiple seniority levels.

Benefits

- Financial rewards & recognition – fair compensation aligned with experience, industry, and market standards, performance‑driven bonuses, and regular reviews.
- Flexible work arrangements – in‑person collaboration with remote work and flexible hours.
- ESOP (Employee Stock Ownership Plan).
- Work‑life balance and well‑being – time off when needed, special leave days for life’s big moments, and a flexible hybrid work model.
- Career mobility – internal mobility, upskilling, and mentorship.
- Professional development – onboarding, mentorship, and training programs.
- International mobility opportunities in general hubs.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one’s identity.

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📌 Account Manager (Santiago)
🏢 Infobip Chile
📍 Santiago