General Description or Purpose of Job

Proactively communicates by phone with key contacts within schools to build relationships & promote & sell our complete line of Neff recognition awards & apparel products. Primary contacts within the schools will include athletic directors, coaches, principals, band & choral directors, booster groups, and advisors of other school organizations who look to recognize student achievement and participation. Provides help and assists in all activities related to the department.

Responsibilities / Essential Functions

- Making outbound phone calls and communicating with active/inactive/prospective customers to sell products and advise customers of promotions and new products. Utilize selling strategies to grow existing customers, and gain new or lost customers. A target account list will be provided.
- Provide quotes and submit orders.
- Follow up with customers to ensure satisfaction, and respond to any issues.
- Answer inbound calls from customers the agent has left messages for or calls that come in from marketing campaigns.
- Refer jacket, regalia, and yearbook business opportunities to the Jostens rep of record on the account called.
- Utilize the CRM tools provided to maintain accurate and up-to‑date records.

Job Requirements / Specifications

Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv)



the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.

Required

- Call center outbound/inbound call experience.
- English as a strong second language.
- Oral communication – speak clearly and persuasively in positive or negative situations. Listen and ask appropriate questions for needed clarification.
- Written communication – writes clearly and informatively; able to edit work for spelling and grammar errors.
- Attendance/Punctuality – is to work on time.

Preferred

- Problem solving – identifies and resolves problems in a timely manner.
- Customer Service – manages difficult or emotional customer situations; responds promptly to customer needs; meets commitments.
- Interpersonal skills – listens to others without interrupting.
- Motivation – sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; takes calculated risk to accomplish goals.
- Professionalism – reacts well under pressure.
- Weekly payment.
- Commissions + semestral discretionary bonus.
- Law medical insurance and AFP.
- Complementary medical insurance.
- Life insurance.
- Internal bank.
- Credit in pharmacy and optic center.
- Referral program.
- Hybrid role.

Equal Opportunity Employer Statement

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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📌 Inside Sales Rep (Santiago)
🏢 Jostens
📍 Santiago