SAP Basis / NetWeaver Administrator (HANA Focus)

Role Summary

We are seeking an experienced SAP Basis / NetWeaver Administrator with strong SAP HANA database expertise to support and optimize a global SAP landscape. This role is responsible for ensuring system availability, performance, stability, and continuous improvement across enterprise SAP environments.

The successful candidate will support business-critical SAP systems in a 24x7 global environment, working closely with infrastructure, database, and project teams.

Support Hours: Eastern Time Zone

On-call, weekend, and maintenance window support required

Key Responsibilities

SAP Basis Administration

- Administer and support SAP systems (ABAP & Java stacks).
- Perform installations, upgrades, patching, and system maintenance.
- Manage SAP GUI deployments, background jobs, printers, and system monitoring.
- Troubleshoot performance issues using HANA Studio, HANA Cockpit, and DBA Cockpit.
- Support SAP integrations and interface monitoring.

Incident & Change Management

- Provide L2/L3 production support and major incident management.
- Perform root cause analysis (RCA) and drive issue resolution.
- Ensure SLA compliance and adherence to change management processes.
- Communicate status updates to stakeholders and management.

Performance & Continuous Improvement

- Monitor system health, performance, and capacity utilization.
- Support capacity planning and performance optimization initiatives.
- Drive automation, process improvements, and operational efficiencies.

Disaster Recovery & High Availability

- Support SAP HANA, SQL Server, MaxDB,



and Content Server DR environments.
- Participate in failover testing, DR drills, and HA validation activities.

Collaboration

- Work closely with Project Managers, infrastructure teams, and global SAP support teams.
- Support governance processes including SAP Solution Manager and ChaRM.
- Contribute to knowledge sharing and best-practice adoption.

SAP HANA Database Expertise (Mandatory)

- SAP HANA administration, troubleshooting, and performance tuning.
- HANA System Replication (HSR), HA/DR setup, monitoring, and failover support.
- Backup, recovery, upgrades, patching, and capacity management.
- Analysis of SQL performance, memory utilization, CPU bottlenecks, and data growth.
- Strong understanding of HANA architecture and database optimization.

Required Qualifications

- 8+ years of SAP Basis / NetWeaver Administration experience
- 3+ years of hands-on SAP HANA Database Administration experience
- Experience supporting SAP on HANA, ASE, SQL Server, and MaxDB.
- Strong knowledge of SAP Solution Manager, ChaRM, and SAP system monitoring.
- Experience in SLA-driven, 24x7 general production environments.
- Strong troubleshooting, communication, and stakeholder management skills.

Preferred Skills

- SAP BTP,



SAP Fiori, Enterprise Portal, and NWDI exposure.
- Experience with SAP high-availability and disaster recovery solutions.
- Knowledge of ITSM processes and enterprise support models.

What We're Looking For

- Strong ownership mindset and customer focus.
- Ability to work effectively under pressure in critical production environments.
- Passion for system stability, performance optimization, and continuous improvement.
- Experience working with multicultural and globally distributed teams.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.

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📌 Senior SAP BASIS Netweaver (Santiago)
🏢 Infosys
📍 Santiago