OMODA | JAECOO Chile is seeking a proactive CX Supervisor to lead the customer experience management in our Contact Center. You will oversee daily team performance across phone and digital channels, monitor KPIs like response time and FCR, and drive improvements to ensure high-quality service across the network.
The role requires a Bachelor’s degree, 5+ years in customer management, strong planning/analytical skills, and excellent English communication.
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📌 CX Operations Lead: Customer Experience & Team Coaching (Santiago)
🏢 OMODA | JAECOO Chile
📍 Santiago
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