Role Overview

We are seeking a Senior SAP SD Consultant (10+ years) with strong expertise in SAP ECC and S/4HANA , focused on end-to-end Sales (Order-to-Cash) processes , incident resolution , and implementation projects .

The adecuado candidate will bring a combination of hands‑on functional expertise and AMS experience , capable of working in global environments with international stakeholders .

Key Responsibilities

- Provide SAP SD functional support in AMS environment , including:
- Incident resolution (L2/L3 support)
- Service requests and enhancements
- Root cause analysis and stabilization activities

- Manage and support end-to-end Order-to-Cash (OTC) processes , including:

- Sales Order Management
- Pricing and Billing
- Delivery and Logistics Execution
- Integration with FI (billing/invoicing)

- Participate in SAP SD implementation projects , covering:

- Requirements gathering (Fit/Gap)
- Configuration
- Testing (SIT / UAT)
- Data migration support
- Go-Live and Hypercare

- Analyze and resolve production issues, ensuring minimum impact to business operations .
- Collaborate with global teams (onshore/offshore) for issue resolution and delivery coordination.
- Design and maintain functional specifications for enhancements and integrations (RICEFW) .
- Support continuous improvement initiatives in SAP SD processes within AMS landscape.
- Provide guidance and support to business users and key stakeholders.

Required Qualifications

- +10 years of experience as SAP SD Consultant.
- Proven experience in:
- SAP ECC and S/4HANA SD
- AMS support (incident-driven environments)
- Full lifecycle SAP implementations

- Strong functional expertise in:

- Order-to-Cash (OTC)



end-to-end process
- Sales, pricing, billing and delivery processes

- Hands‑on experience in:

- Configuration and troubleshooting
- Incident resolution and root cause analysis
- Integration with other modules (FI, MM, WM/EWM)

Technical Skills

- SAP SD (ECC & S/4HANA)
- Strong knowledge in:
- Sales Order Processing
- Pricing & Billing
- Delivery and Logistics Execution (LE)

- Integration knowledge:

- FI (billing/accounting integration)
- MM / logistics processes

- Experience with:

- Ticketing tools (ServiceNow, JIRA)
- Data migration (LSMW or Migration Cockpit)
- Interfaces / EDI / IDOCs

- Exposure to:

- SAP Fiori (nice to have)

Soft Skills

- Strong analytical and problem‑solving skills
- Ability to work under pressure in incident‑driven environments
- Excellent communication skills
- Ability to work in global, multicultural teams
- Proactive mindset and ownership

Languages

- English: Fluent (mandatory)
- Spanish: Nice to have

Nice to Have

- Experience in multi‑country implementations (LATAM preferred)
- Knowledge of electronic invoicing / localizations
- Experience in S/4HANA migration projects

Value Proposition

- Participation in global AMS and transformation programs
- Exposure to end‑to‑end SAP SD lifecycle (implementation + support)
- Opportunity to work in high‑impact environments with continuous improvement focus

EEO Statement

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, or disability.

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📌 Senior SAP SD (Santiago)
🏢 Infosys
📍 Santiago