Who We Are Looking For

As a member of the Latin America and Caribbean Client Service team, you will responsible for assisting on all aspects of operational and technical service to our client. You will forge and maintain an effective working partnership with the Client Service Manager, whilst taking into account internal business requirements. This team is the face of State Street and is responsible for ensuring the clients services’ expectations are met and exceeded through;

Exceptional inquiry management and responsiveness and;
Ensuring clients SLA’s are met through

You will gain valuable insight into how State Street supports institutional client relationships as well as an unique understanding of the Latin America and Caribbean region.

English and Spanish are mandatory. This position requires working during Holidays and staggered shifts to accommodate LATAM region business hours

Why this role is important to us

You will be joining the Institutional Services function that allows us to deliver a comprehensive,



holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for.

What You Will Be Responsible For

Support internal business partners and clients across 18 products throughout our general organization; including custody, fund administration and others.
Assist the Client Service Manager with client relationships and sentiment via daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues
Act as an escalation point for State Street services
Respond timely and accurately to client issues and inquiries
Assist opportunities to increase qua

📌 Latin America (Santiago)
🏢 State Street
📍 Santiago