Who wants to work with a company that has created some of the world’s most popular WordPress plugins, launched a powerful hosting service, and is one of the oldest and most well-established WordPress companies around? You do? Cool. Keep reading.

We’re looking for incredible people to join our pretty awesome team. You’ll be self-motivated, a real go-getter, a coding connoisseur.

Whether you are a technical support engineer looking to advance or a DevOps engineer seeking something new and challenging, we want to hear from you

Our team works in shifts, aiming to provide 24/7 coverage to our customers.

We are looking for extraordinaires who are available Sunday to Thursday weekly, between the following times
- 05:00 pm UTC – 01:00 am UTC

So far, so good? Awesome, keep reading

As our new Hosting Support, you will assist our customers with any issues they encounter with our hosting environments.

Responsibilities
- Provide timely and professional support to customers through ticketing systems and community forums.
- Troubleshoot and resolve issues related to WordPress,



web hosting, domains, DNS, SSL certificates, and email services.
- Perform in-depth investigations to identify root causes and deliver effective, long-term solutions.
- Manage website migrations, conduct malware investigations, and perform security-related cleanup tasks.
- Analyze server, application, and website logs to diagnose technical issues and optimize performance.
- Contribute to internal documentation, knowledge sharing initiatives, and continuous process improvements across the team.

Qualifications

Essential attributes and experience required:
- Proven experience troubleshooting WordPress websites, with a strong understanding of themes, plugins, and the WordPress ecosystem.
- Solid knowledge of PHP and MySQL, and familiarity with troubleshooting applications built with Node.js.
- Experience administering and supporting Linux-based environments, preferably Ubuntu.
- Comfortable working with

📌 Remote - Hosting Support WordPress (Chile)
🏢 Incsub
📍 Chile