Strategic Customer Success Manager

Location: Singapore (Hybrid)

Language Requirement: Advanced / Native English

Are you a senior SaaS leader with a track record of driving C-level engagement and digital transformation?

VariaCode specializes in bridging the gap between exceptional technical professionals and innovative general initiatives. We are currently spearheading a search for a driven Strategic Customer Success Manager to be based in Singapore, who thrives on complex challenges.

You will join an elite team dedicated to engineering solutions for sophisticated enterprise sectors, specifically focusing on large-scale digital transformation and the acceleration of DevOps adoption.

In this role, you will act as a trusted executive advisor for key strategic accounts, driving technology adoption, mitigating business risks, and delivering long-term value in fast-paced enterprise environments.

Key Responsibilities

- Build and foster trusted advisor relationships with C-level stakeholders across IT, Engineering, and Support organizations.

- Develop comprehensive adoption roadmaps and business ROI models to lower costs and boost growth for enterprise clients.





- Forecast retention, expansion, and account risks proactively to maintain overall account health.

- Lead cross-functional post-sales teams to ensure seamless and exceptional service delivery.

- Translate complex technical product changes, DevOps adoption, and IT architecture needs into actionable strategic decisions for the customer.

Candidate Requirements

- Experience: 12+ years of relevant customer-facing experience within a dynamic B2B SaaS environment.

- Domain Expertise: Solid understanding of DevOps environments, enterprise IT architecture, and modern IT monitoring.

- Consultative & C-Level Leadership: Proven ability to navigate tough C-level discussions, manage complex objections, and lead change management processes.

- Location: Singapore (Hybrid)

- Language: Fluent / Native English (Advanced professional proficiency required).

Nice-to-haves:

- Familiarity with IT Service Management (ITSM) frameworks and enterprise-grade analytics platforms ( inferred based on US market standards for this role).

📌 Strategic CSM - Singapore (Santiago)
🏢 Empresa reconocida
📍 Santiago