PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

PagerDuty is growing, and we are looking for an experienced Salesforce Developer to help design and implement a world‑class, global network. As a Salesforce Developer, you will help design, build, and support PagerDuty's growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.

About This Role

Together with the other members of the enterprise applications team, you will have the opportunity to re‑define how PagerDuty designs, builds, and maintains a growing suite of applications around the world.

Responsibilities

- Develop and maintain complex Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, Flows and other declarative configuration to support business requirements and system integrations.
- Build robust integrations between Salesforce and other enterprise systems including Zuora, CPQ, Marketo, and DocuSign using REST/SOAP APIs and middleware solutions.
- Leverage AI tools, including Claude Code and Claude Cowork, to drastically reduce manual configuration friction, automate multi‑step administrative tasks, accelerate development velocity, and contribute to the company's AI‑native goals.
- Design and implement Agentforce‑based solutions to automate business processes, such as intelligent case triaging and deflection, and enhance internal agent capabilities with contextual AI assistance.
- Write clean, maintainable,



and well‑documented code following Salesforce development best practices and design patterns.
- Collaborate closely with Product Management and business stakeholders to proactively define, refine, and translate high‑level business goals and product requirements into precise, scalable technical designs.
- Implement automated test coverage and deployment strategies using modern DevOps practices.
- Mentor junior developers and contribute to code reviews and technical documentation.
- Work closely with Finance, Sales, Marketing, Customer Success, and Product Management on inter‑related projects and initiatives.

Requirements

- 5+ years of Salesforce development experience in a high‑growth technology company
- Strong proficiency in Apex programming, Lightning Web Components, Visualforce, and SOQL/SOSL
- Experience leveraging Generative AI tools (e.g., Claude Code, GPT models) for code research, writing, testing, and accelerating the development lifecycle.
- Strong technical knowledge and experience with Salesforce.com declarative development including Flow
- Experience with Salesforce APIs, integration patterns, and middleware solutions
- Proven track record of building complex customizations and integrations in Salesforce
- Salesforce Platform Developer I Certification strongly preferred
- Experience with Salesforce CPQ or Revenue Cloud development preferred
- Strong understanding of Salesforce governor limits and optimization techniques
- Proficiency in version control systems (Git) and modern DevOps practices
- Experience with Agile development methodologies
- Excellent problem‑solving skills and attention to detail
- Strong communication skills and ability to work cross‑functionally
- Self‑starter with ability to deliver projects on‑time in a fast‑paced environment

PagerDuty is a adaptable, hybrid workplace. We embrace and encourage in‑person working as an integral part of our culture. Both our employees and external research tells us that co‑located collaboration strengthens connections, drives innovation,



and accelerates learning.

If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Location Restrictions

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in the following regions:

- Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
- Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
- United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

Benefits

- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)
- Paid volunteer time off: 20 hours per year
- Company‑wide hack weeks
- Mental wellness programs
- Eligibility may vary by role, region, and tenure

Equal Opportunity & Accommodations

PagerDuty is an equal‑opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E‑Verify employment verification program.

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📌 Salesforce Developer (Santiago)
🏢 PagerDuty
📍 Santiago