PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help deliver perfect digital experiences to their customers, every time.

About This Role

As a Salesforce Administrator, you will help design, build, and support PagerDuty’s growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.

Responsibilities

- Act as a Product Management liaison, collaborating with stakeholders (including Product Managers) to conceptualize, refine, and prioritize requirements, ensuring system functionality aligns with critical business process efficiencies and improvements.
- Drive strategic process improvements and automations, utilizing AI tools like Claude Code and Cowork to accelerate declarative Salesforce development and shift focus toward high‑value strategic analysis.
- Maintain and continuously improve the Lead to Order process and core enterprise applications (Salesforce, Zuora, CPQ, Marketo, DocuSign) while actively managing and optimizing the Agentforce customer support bot to meet case deflection and resolution goals.
- Prepare documentation for system enhancements, leveraging AI tools like Claude Cowork to expedite content creation and enrich our internal knowledge base.
- Provide training and leadership to super‑users, manage user security, and interface daily with business users, engineers, QA, and TechOps managers to support operations.

Requirements

- Excellent oral and written communication and presentation skills
- 3+ years of Business System Analysis or Salesforce Administration in a high‑growth technology company
- Strong analytical skills and attention to detail
- Strong technical knowledge and experience with Salesforce.com declarative development including Flow




- Proven ability to leverage generative AI tools (such as Claude Code and Cowork) to accelerate task execution, automate routine configurations, and shift focus toward strategic business analysis.
- Salesforce Administrator Certification strongly preferred
- 1‑2 years experience with Salesforce CPQ and/or Revenue Cloud preferred
- 1+ year experience with Agile Methodology preferred
- Ability to work cross‑functionally, with multiple teams and stakeholders
- Self‑starter, reliable team player with ability to deliver projects on‑time
- Ability to thrive in high‑intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency

Location Restrictions

- Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
- Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
- United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
- Candidates must reside in an eligible location, which vary by role.

Equal Opportunity Employment

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E‑Verify employment verification program.

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📌 Salesforce Developer Santiago
🏢 Pager
📍 Santiago