Job Responsibilities

- Global ownership of the service centre repair portfolio for designated equipment/product lines.
- Develop and execute a global strategy to scale the repair business, including identifying high‑potential markets and segments.
- Define and implement go‑to‑market strategies with local and regional teams.
- Lead business model transformation towards more predictive and partnership‑based service offerings.
- Drive market penetration efforts, jointly with regional sales teams, with targeted campaigns and account strategies.
- Set and ensure global standards across repair processes and tools (methods, timelines, quality).
- Standardize pricing, procedures, and proposal templates in collaboration with product and service lines.
- Provide technical consulting on complex repair projects to support service execution teams.
- Lead integral demand planning efforts in cooperation with Global Service Line Managers (GSLMs).
- Interface with engineering teams (SBL, PBL, PCV) to ensure design‑to‑service alignment.
- Collaborate with commercial and technical leaders to refine repair offerings and pricing models.
- Assess and implement global and local partnership models to enhance service center capabilities and capacity.
- Engage directly with key accounts to understand their service requirements and position repair solutions.
- Support the commercial teams in positioning repair services as a core value proposition in long‑term contracts.
- Analyze market trends, competitor repair strategies,



and customer feedback to continuously improve the offering.

Requirements

- Bachelor’s degree in engineering or business (or equivalent technical‑commercial background).
- 10+ years’ experience in the service business, preferably within industrial or mining repair environments.
- Demonstrated understanding of service centre capabilities and repair operations.
- Deep knowledge of Smith’s systems, equipment, and global service footprint is a strong advantage.
- Proficiency in English; additional language skills are a significant advantage.
- Willingness and ability to travel internationally as required (approximately 30‑40%).
- Experience operating in a global matrix organization.
- Strong commercial and technical understanding of aftermarket service delivery.
- Solid understanding of pricing strategy, P&L; management, and global operations.

Hard Skills

- Service centre repair
- Go‑to‑market strategies
- Business model transformation
- Demand planning
- Technical consulting
- Pricing strategy
- P&L; management
- Repair operations
- Market analysis
- Account strategies

Soft Skills

- Leadership
- Collaboration
- Communication
- Strategic thinking
- Problem‑solving
- Customer engagement
- Commercial understanding
- Organizational skills
- International travel readiness
- Adaptability

Certifications & Qualifications

- Bachelor’s degree in engineering
- Bachelor’s degree in business

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📌 Global Repair Service Manager – 3rd party Crusher (Antofagasta)
🏢 Jobtailor
📍 Antofagasta